It starts with Robert. He provides a authentic and top-notch service that makes the purchase of his products an experience! The man is sharp and swift with following up after your purchase to get the process rolling. Every step of the process was communicated with meticulous detail. This alone brought me back to order more items. Now on to the Rick Brown Ankle Boot. I opened the box and was immediately blown away. I was expecting a high quality product, but my goodness are these amazing! The amount of customization and attention to detail is something to marvel. Nothing cheaply made about these at all. Overall Welthe NYC is the crème de la crème.